Turning a Small Plumbing Business
Into a Local Leader.

I started working with a local plumbing company in Charlotte, North Carolina, USA, after connecting with them through a cold email.

 

Key Issues Holding Back Performance

In May 2024, this local plumbing business in Charlotte, NC had no online visibility.

A Google Search Console audit revealed:

  • 0 total clicks
  • 0 impressions
  • 0 leads from organic search
  • No presence on Google Maps (local 3-pack) or organic search results.

This lack of visibility resulted in no inbound calls or inquiries from local customers.

 

What They Wanted to Achieve

  • Rank in Google’s local 3-pack for key services like “emergency plumber Charlotte NC”.
  • Build organic visibility with targeted local keywords.
  • Generate consistent leads (calls and form submissions).
  • Strengthen online reputation with positive reviews and brand presence.
Client From:
Charlotte, USA
Website Type:​
Local Business​
Year:
2024
Industry:
Plumber
CMS:
WordPress
Total Pages:
55+

About
The Processs

What I Found in the First Check

Before implementation, my detailed manual audit revealed the following critical roadblocks:

  • Zero organic footprint: The website was not indexed for any plumbing-related terms in the Charlotte area.
  • Outdated website design: Poor mobile experience and page load speed above 5 seconds.
  • No call tracking or lead tracking: The client didn’t know where leads were coming from.
  • Unclaimed Google Business Profile: One of the most important local SEO assets wasn’t being used.
  • Low trust signals: No testimonials, badges, or schema markup were present.

These weaknesses were silently killing the brand’s ability to compete locally.

How I Planned to Fix It

Here’s how I built a tailored Local SEO plan to drive results:

1. Technical & On-Page Fixes

  • Implemented mobile-first design adjustments, fixing layout issues and speeding up page load by 40%.
  • Added structured schema markup (Local Business + Service schema) to boost relevance for search engines.

2. Local Content & Topical Authority

  • Created geo-targeted service pages for Charlotte and surrounding neighborhoods.
  • Built supporting blog content like “How to handle a burst pipe in Charlotte winters” to build topical authority.

3. Conversion Optimization

  • Added click-to-call buttons, local trust badges, and an optimized contact form with thank-you page tracking.
  • Connected GBP and website with UTM tags to track local vs. organic leads.

How the Website Improved in 5 Months

The outcome exceeded expectations. Here’s what we achieved:

Between May 2024 and October 2024, the plumber’s online visibility skyrocketed. Organic clicks grew from 0 to 4,290, while impressions surged from 0 to 73,700. The business secured a Top 7 position on Google Maps for 8 high-value keywords, leading to a massive jump in inquiries, from just 0 calls per month to over 30 calls per month. Positive customer feedback also improved significantly, with Google Business Profile reviews increasing from 2 to 33. The website’s average position improved from being not indexed to 4.8, achieving a CTR of 5.8% and a complete transformation from invisible to dominant in local search.

Winning Elements After Project Completion

  • The client now receives steady business without paid ads, purely from organic and local sources.
  • Word-of-mouth referrals increased due to stronger online credibility and reviews.
  • I handed over a lead tracking system so the client could continue measuring ROI independently.
  • The business added a new van and second technician by month 6 due to increased volume.

Client Feedback

“Before working with Arafat, we had virtually no online presence and no idea where to begin. His SEO expertise has truly put our business on the map — both literally and figuratively. Our phone now rings daily with new customers, and the difference in our business growth is remarkable.”

What This Case Study Proves

From having zero digital footprint to becoming one of the top-ranked plumbing services in Charlotte, this Local SEO campaign proves how technical SEO, local content, GBP optimization, and trust-building combine to deliver real-world business growth.

This project shows that even a completely invisible business can become a local leader in 6 months—with the right strategy.

Local Plumber
Plumber in Charlotte